Frequently Asked Question
1. How often can payroll be processed?
As often as you need! What really sets us apart is our support! We support all pay schedules—weekly, bi-weekly, semi-monthly, monthly, or even custom schedules. If your business uses multiple pay frequencies for different employee groups, no problem—we can handle that too. Plus, we make sure all your tax payments and filings are handled accurately and on time, so you stay compliant and stress-free.
2. What types of businesses do you work with?
We proudly work with businesses of all sizes, in every industry, and across all 50 states. Whether you're a small startup, a large corporation, or anything in between, we have the tools and expertise to handle your payroll needs. We also support all types of pay codes—including hourly, salaried, commission-based, piece-rate, bonuses, and more—so no matter how your employees are paid, we've got you covered.
3. How do you ensure payroll compliance?
We stay current with federal, state, and local payroll regulations so you don’t have to. Our system automatically calculates and withholds the correct taxes, files the necessary reports, and ensures all tax payments are made on time. We also monitor changes in labor laws and tax rules across all 50 states to help keep your business fully compliant, no matter where your employees are located. We’ve got compliance covered.
4. Can you integrate with our accounting or HR system?
It depends on the system you’re using. Some accounting and HR platforms offer open integrations, while others limit access because they prefer to provide payroll services themselves. That said, we currently have integrations in place with several popular systems and are always willing to explore options to make things work smoothly for your team.
In terms of support — you’ll have a dedicated IT expert working directly with you to try and build a workable connection with your accounting or HR system. Unlike many large providers who only offer a general support line, we take a hands-on, personalized approach. Even if full integration isn't possible, we’ll do everything we can to streamline your processes and make things as efficient as possible.
5. What if I have payroll questions or need help?
We’ve built our reputation on outstanding customer support—just ask our clients! Many say it’s the best part of working with us. We're available Monday through Friday, 8 AM to 5 PM, and when you call, you’ll talk to a real person who knows your account—not a call center or chatbot.
Don’t just take our word for it—check out our client reviews to see the level of service you can expect. We're here to help whenever you need us.
6. How difficult is it to change payroll and benefits providers?
Switching payroll providers might seem overwhelming, but we make the process as smooth as possible. You’ll be paired with a dedicated Implementation Director who will guide you every step of the way. Yes, there is some upfront work involved—we’ll need detailed information to get everything set up accurately—but we do this to ensure it’s done right the first time. That way, you avoid issues down the road and won’t have to redo anything later.
When it comes to benefits, the transition is even easier. In most cases, you can keep your same plans and carriers—we simply become the broker of record. That change gives you access to our proven, top-tier customer service without disrupting your existing coverage. It’s a seamless shift that brings better support without the hassle.
7. When is the best time to make a switch?
For payroll, the ideal time to switch is at the end of a quarter, as it makes for a cleaner transition when it comes to reporting and tax filings. That said, we can absolutely accommodate a mid-quarter switch if needed. Our main priority is doing what works best for you—at the time that makes the most sense for your business—and making sure the transition is done accurately and efficiently.
When it comes to benefits, you don’t have to wait for your renewal period to make a change. We can become your broker of record at any time. In fact, switching during a non-renewal period often gives us more time to review your current plans, provide support, and prepare for your next renewal without the pressure of tight deadlines. It’s a great way to get a head start and experience the level of service we’re known for right away.
8. Who handles paying my payroll taxes?
We handle scheduling and submitting all your payroll tax payments, so you don’t have to worry about deadlines or compliance. One key difference with us is that you always maintain control of your funds—we don’t impound them or hold onto your money. Instead, we schedule your tax payments to be made on the actual due dates, not earlier. This reduces risk, improves cash flow, and ensures your funds stay with you until they’re truly needed. It’s a smarter, more transparent way to manage payroll taxes.
9. How are you different than a PEO or employee leasing?
Unlike a PEO or employee leasing company, we partner with you to process your payroll—but your employees remain fully employed by you, not by Payroll Professionals. We don’t become the employer of record or take control of your business operations. Instead, we support your team with expert payroll processing, tax compliance, and exceptional service while you retain full control and ownership of your workforce.
Working with us offers several advantages over a PEO: there are no co-employment complexities, fewer hidden fees, and more flexibility in choosing your own benefit plans, workers' comp policies, and business vendors. Plus, you get direct, personalized support from a team that knows your business—not a rotating help desk. We give you the freedom and control of running your own business, with the support you’d expect from a trusted partner.
10. What does it cost?
We do have a one-time setup fee, but that’s simply to cover the significant time and attention we dedicate to setting your account up properly. Our team invests a lot up front to make sure everything is transitioned accurately and efficiently, so you don’t have to deal with costly errors or extra work later on. It’s all about getting it right the first time, with as little disruption to your business as possible.
For ongoing payroll services, we charge a straightforward fee-for-service—not a percentage of your payroll. That means your cost stays consistent, no matter how much you pay your employees. It’s a fair, transparent approach that gives you the support you need without the surprises.
When it comes to benefits, there’s no added cost to you. We’re compensated by the insurance carriers, so integrating your payroll and benefits won’t increase your expenses. Even better, you get access to a user-friendly benefits platform for employee enrollment—also at no extra charge. And because payroll and benefits are handled by the same team, you save time, avoid duplicate communication, and keep everything running smoothly under one roof.
We believe in being upfront with our pricing, so you always know exactly what you’re paying for. We don’t like surprises—and we know our clients don’t either.
11. What are the benefits of having payroll and benefits with the same company?
Having your payroll and benefits with the same company creates a smoother, more efficient experience for both you and your employees. Since everything is handled by one team, there’s no need to juggle multiple contacts or systems—communication is streamlined, and things get done faster. This saves you time, reduces the chance of errors, and ensures that payroll deductions and benefits enrollment stay perfectly in sync.
You’ll also have access to a user-friendly benefits platform for employee enrollment, provided at no extra cost. And unlike some providers, we don’t lock you into a specific insurance plan—you have the freedom to choose the carrier and plan that best fits your business. Because we manage both payroll and benefits, we can offer better support, faster answers, and a more personalized experience—all while keeping everything connected behind the scenes. It’s a smarter, more seamless way to manage your people—and your peace of mind.
12. What size companies do you work with?
We work with businesses of all sizes—from sole proprietors to companies with over 1,000 employees. Whether you have one location or multiple locations across several states, we have the systems, expertise, and team to support your payroll needs.
What truly sets us apart is our personalized service. With us, you’re never just a ticket number. When you have a payroll question, receive a tax notice, or need help with something complex, you’ll talk to someone who knows your business—not a different support rep every time like with the large national providers. We scale with your business, but never lose sight of the value of real, consistent human support. You get the tools and capabilities of a big provider, with the attention and care of a trusted local partner.
Advantages of partnering with us
One place to keep your team happy and productive.
How it works
Reach Out
Call us, email us or leave us a message and we will get back to you.
Meet and Plan
Next we get together and discuss your needs and create a plan to help your business with exactly what it needs.
Get Started!
We are with you every step of the way, with hands-on onboarding and 24/7 support to ensure you get the most out of our services.
